returns & exchanges

Our main goal with cinnamon cocoon is your full satisfaction - we are happy only when you are with your purchase!
Please, feel free to contact us with any problems - we will do our best to fix it immadiately!
If for some reason you decide to return or exchange the cinnamon cocoon product, please contact us, we'll assistance you with all returns details.
We accept requests for returns within 14 days of delivery.

Given the handmade nature of our products and the natural materials we use we can only accept returns if the product comes back to us in perfect unused condition. We cannot accept returns on products which show even the smallest sign of use.
The product must be sent back in its original shipping box and packing materials to protect it from bending or losing it shape in other way.

 

Shipping and handling fees are not refundable. We are sorry but customers from outside the EU are subject to $ 25 surcharge to go towards customs processing. Please clearly mark the package 'RETURNED GOODS' to avoid any customs charges. Any charges incurred are the responsibility of the customer. PLEASE include also the INVOICE by putting it into a plastic pouch and placing on the top of the package (for custom purposes).

We suggest you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed. We are not responsible for lost or damaged unregistered packages sent back to us. Upon receipt of your returned merchandise in acceptable condition, we will promptly process your refund using the payment method you used to order.

custom orders cannot be exchanged, returned or refunded, they can be canceled within 24 hours after payment.

shipping address for shipping via Post:

cinnamon cocoon
katarzyna żuchowska
rynek dębnicki 8/7
30-319 kraków
poland

shipping address for shipping via courier (UPS/FedEX/DHL):
cinnamon cocoon
katarzyna żuchowska
ul. józefa 38
31-056 kraków
poland

If you require any further information or if we can be of assistance please get in touch at support@cinnamoncocoon.com

or contact us.

 

thank you very much for your understandning and support

kasia and bartek

 
cinnamon cocoon katarzyna żuchowska * rynek dębnicki 8/7, 30-319 kraków, poland * VAT: PL8791819633
workshop/ studio: cinnamon cocoon * ul. józefa 38 * 31-056 kraków * poland * phone +48 602374886